Illustrative solution
Help people find answers in approved sources.
Policies, manuals and working documents are useful only when people can locate relevant information and judge whether it applies. A knowledge assistant can provide another way to search those sources.
Who may benefit from exploring it
Teams with a defined set of internal material and recurring questions, where source ownership, access rules and document quality can be discussed.
Questions to resolve first
- Which sources are current, authoritative and appropriate to include?
- Should people see only material they already have permission to access?
- How will users confirm that a response is supported by the source?
Illustrative applications
- Internal search across approved policies or technical manuals.
- Document-based question answering with links or references to source passages.
- A support tool that respects the caller’s existing access permissions.
Ground answers in selected sources
A retrieval-based design searches an agreed collection and gives relevant passages to a language model when composing an answer. Evaluation should examine whether useful sources are found, citations point to the right material, and the system signals when evidence is missing.
Useful project outputs
- A retrieval prototype or agreed search experience for a defined document set.
- An evaluation set covering common questions, source relevance and unsupported answers.
- A design for source updates, permissions and feedback on missing information.